Ordering & Payment
How do I place an order?
Choose your product, size and color and add it to your cart. At our secure checkout, enter your address and choose a payment method. You'll receive an order confirmation by email right away.
Which payment methods do you accept?
All available payment methods (e.g. credit card, Apple Pay, Google Pay, Shop Pay) are shown at checkout. Payments are SSL-encrypted and processed by Shopify.
Are prices in US dollars? Is tax included?
Yes, all prices are in US dollars. Applicable sales tax is calculated at checkout. Standard shipping is free.
Shipping & Delivery
How much does shipping cost?
Nothing – standard shipping is free on every order.
How long does delivery take?
We ship within 1–2 business days. Delivery within the United States then usually takes 5–10 business days. See our Shipping Policy for details.
Where do you ship?
We currently ship to addresses in the United States only.
How can I track my order?
As soon as your package ships, you'll receive an email with a tracking number. You can also see your order status in your account.
Returns & Exchanges
Can I return items?
Yes, within 30 days of delivery – free of charge. Email us at contact@getcorvane.com and we'll send you a prepaid return label. Full details: Refund Policy.
The size doesn't fit – what now?
We'll exchange it for a different size free of charge, subject to availability. Just contact us with your order number.
When will I get my money back?
Within 14 days of receiving your return, to your original payment method.
Products & Sizing
How do I find the right size?
Each product page lists the available sizes and, where available, a size chart. If you're between two sizes, we're happy to advise you by email.
How do I care for my shoes?
Care instructions are in the product description. If in doubt, clean shoes with a damp cloth and let them dry at room temperature.
Contact
Email: contact@getcorvane.com
Phone: +44 7378 392883
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (UK time). Closed Saturday and Sunday.